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carlday1, Engineer
Category: Electronics
Satisfied Customers: 381
Experience:  Self Employed Electronic Engineer
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I cannot get my printer to print colour

Customer Question

I cannot get my printer to print colour
Submitted: 3 years ago.
Category: Electronics
Expert:  carlday1 replied 3 years ago.

carlday1 :


Thank you for using Just Answer my name is Carl and I will help with your question.

Please could you let me know the make and model of your printer. Was the printer ok before the cartridge was changed.

JACUSTOMER-a86gdiwr- :

It is a Kodak Hero5.1. Colour ink was low and when it stopped printing colour, I changed the cartridge. Now it still does not print

carlday1 :

Do you have any colour at all on the page when you print?

Have you tried a head clean?

JACUSTOMER-a86gdiwr- :

No colour just black. How do I do a head clean?

carlday1 :

  • Clean the printhead: