How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Waitongu2 Your Own Question
Waitongu2, Installer
Category: Electronics
Satisfied Customers: 989
Experience:  6 Years Hardware Support. I break them so i can fix them
Type Your Electronics Question Here...
Waitongu2 is online now

Hello Ive just bought a F series tv and only 2 apps work and

Customer Question

Hello Ive just bought a F series tv and only 2 apps work and the rest are greyed out, can you help please?
Submitted: 3 years ago.
Category: Electronics
Expert:  Waitongu2 replied 3 years ago.
This is most likely becuse it is locked by regeion. Here is how to remove that restriction.

Your TV must be connected to the internet in order for this to work, and be aware that in doing this your TV will reset to factory settings.
Set the TV to the “TV” source, press the source button and use the navigation pad select TV and then click to select.

Samsung TV

Open the Menu by pressing the Menu button.

Samsung TV

Use the navigational pad to select the “system” portion of the main menu, and then click to enter the sub menu.

Setup will be selected by default, click to begin the setup. Note: If setup is greyed out you are not on the TV source, please return to step 1.

Samsung TV

You will begin the on-screen setup that you completed when you first bought the tv. Your previously entered information will be retained.

Samsung TV

Continue through the on-screen setup until you arrive at the Smart Hub Terms & Conditions, Privacy Policy page in the on-screen setup.

Samsung TV

With the Smart Hub Terms & Conditions, Privacy Policy page up on the TV press the following buttons in the sequence indicated.

Samsung TV

If you have the new version of the Samsung remote you will find the Mute button on the side of the remote control.

The country list will appear. Select your country from the list and then click continue.

Samsung TV ​

Complete the on-screen setup.

Please let me know if this helps.
Expert:  Waitongu2 replied 3 years ago.

A smart TV will have different apps available depending on what market it is sold in. TVS sold outside North America are often unable to switch region to the USA. Some apps are locked down to serial numbers of the TV model and as this limitation is based on hardware it can’t be unlocked.

That said - changing the region to one of the following should provide access to the most popular app on most TVS: USA, Mexico, Brazil, Canada, UK, Finland, Norway, Sweden and Denmark.

Please be aware that Unlocator does not provide support for region changing. Your TV will be reset to factory standard if you change the region.
Select TV as source
Press Menu on the remote
Select System
Select Setup (If you are unable to enter Setup go to Support > Self Diagnosis > Reset)
Continue the set up – you previous information will be available
Stop the setup when you come to the Smart Hub Terms & Conditions, Privacy Policy page
Press the following sequence on your remote

Select the country you wish to receive apps from. Good choices are USA, Mexico, Brazil, Canada, UK, Finland, Norway, Sweden and Denmark.
Once you have selected the country let the setup complete

First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.
Customer: replied 3 years ago.

Hello Simon


Thank you for your email, it is still not working, i used the same information you provided by a website unblock us, and thats why i contacted you guys, the error (.-.67) still keeps coming up during the process and also the tv says its not connected to the internet, which it is, the same internet is used tfor sky catch up and our 2 pc and laptop, we had this problem with EE so we upgraded to infinty 2 70mb and the wifi of the tv is working with the BT hub and shows it working on the TV. im at a lost i hope you can help?

Kind Regards


Expert:  Waitongu2 replied 3 years ago.
Hi Chris,
is the TV connected to the internet on WiFi or Ethernet cable?