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Ask *ElectronicsTech Your Own Question
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 10281
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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i have a Samsung galaxy tab 3 10.1 which i have just purchased

Customer Question

i have a Samsung galaxy tab 3 10.1 which i have just purchased and i have just found out it does not support all share cast i had a tab 2 and that supports all share i thou rt buying a newer model and bigger had the same app so is there any way i can ping my movies from my tab to a Samsung smart TV if not ? when are Samsung going to wake up and send a update to make this model worth buying ? PS model number GT-P5210
Submitted: 3 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 3 years ago.

Hi Derek,
My name isXXXXX will assist you.
I am sorry to hear that you are having this issue.
Allshare Cast is only available on the Jelly bean models at this point. The GT-P5210 should have the JellyBean OS.
Check the settings and let me know please>Applications > Settings > About Phone > Software update > Check for update

Customer: replied 3 years ago.

software up to date .android version 4.2.2 kernel version 3.434-2545684 build number jdq39.p5210xxuanb4

Expert:  *ElectronicsTech replied 3 years ago.
okay, thank you. Try installing this from the link below and let me know.
Customer: replied 3 years ago.

will not download app is incompatible with this device

Expert:  *ElectronicsTech replied 3 years ago.
okay, are you signed in to your Samsung Account on the Tablet>PLEASE CLICK HERE<
Customer: replied 3 years ago.

sorry to keep you waiting i am having trouble singing in to my Samsung account if i can not sine in internet to slow i will have to leave it there

Expert:  *ElectronicsTech replied 3 years ago.
No problem. I will be here. Please let me know if you need anything.
Customer: replied 3 years ago.

hi randy im back singed into Samsung account now Samsung link still no joy my tab 3 not compatible with this version

Expert:  *ElectronicsTech replied 3 years ago.
okay, let me know the serial number please.
Customer: replied 3 years ago.

Hi soory to be so long in returning to you the seriar number is RF2D70TCYEM thank you

Expert:  *ElectronicsTech replied 3 years ago.
no problem. I will check on this for you.