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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I have a Samsung external hard drive - model HX-M101TCB/G USB

Customer Question

I have a Samsung external hard drive - model HX-M101TCB/G USB 2 connection and I keep losing control of it. It shuts down and when I double click on the .exe file - NOTHING happens. How do I get it to work again. It is visible on 'My Computer' as a drive - but trying to open it ends with the same result - nothing ! HELP please.
Submitted: 3 years ago.
Category: Electronics
Expert:  Viet - Technician replied 3 years ago.

Hello Anna! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Does the Samsung external hard drive work on another computer?

Is there any strange / clicking noise on the hard drive?


Does another USB external hard drive or USB flash / thumb drive work on this computer?

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,