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Pete, Engineer
Category: Electronics
Satisfied Customers: 19729
Experience:  Over 16 years of experience in the Electronics and IT industries.
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My XP312 printer stuck on remove paper jam but have no jam.only

Customer Question

My XP312 printer stuck on remove paper jam but have no jam.only 5 mths old any place to look for repair
Submitted: 3 years ago.
Category: Electronics
Expert:  Pete replied 3 years ago.
Hi there,
Either there is a little piece of paper still stuck in the printer, or the sensor is faulty.
You can try pushing a piece of stiff card (100gsm) through the printer to help clear away any small fragments of paper that might still be remaining in it. Or you could try using a vacuum cleaner or compressed air to dislodge any small pieces of paper.
If that does not help, then you can either take it to a local electronics repair shop or contact Epson to arrange a repair, however a repair is likely to cost around the same or even more than the cost of a new printer.