How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Electronics
Satisfied Customers: 18409
Experience:  Years of experience
15852642
Type Your Electronics Question Here...
Freddy M. is online now

My Epson Stylus SX125 refuses to print. The green light is

Customer Question

My Epson Stylus SX125 refuses to print. The green light is on, my Apple shows " Printing "
but nothing happens ! Paper is fine as are the ink cartridges. HELP !
Submitted: 3 years ago.
Category: Electronics
Freddy M.
Expert:  Freddy M. replied 3 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
How is the printer connected to the computer?
.
Ask Your Own Electronics Question
Customer: replied 3 years ago.

By the usual cable - I have checked and reset both connections, My

computer is an Apple.

Customer: replied 3 years ago.

By the usual cable from my Apple. I have checked and rechecked the

connections which are perfectly OK.
Expert:  Freddy M. replied 3 years ago.
.
Uninstall the printer from your mac.
Then disconnect the cable connecting it to the mac.
(if using a cable if not skip any cable steps)

You will need to restart the computer, you can get back to me by going to justanswer.com and clicking on my questions at the top of the page.
Restart the computer and reinstall the machine.

Only connect the usb cable when the mac asks you to or when the installation is finished.
Do not test the machine yet instead restart the computer again and then test it.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
Ask Your Own Electronics Question