How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask *ElectronicsTech Your Own Question
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 10268
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
Type Your Electronics Question Here...
*ElectronicsTech is online now

Please Help! How do I update my laptop to sync photos from

This answer was rated:

Please Help! How do I update my laptop to sync photos from my Samsung galaxy s4 mobile phone.
As getting the following message. Photo viewer does not support this file format, or you don't have the latest updates to photo viewer
Hi, my name is***** will assist you. Do you know which version of Windows is on your laptop? Xp,vista,7,8, etc...
Do you have Samsung Kies software program on your laptop?
Customer: replied 3 years ago.

Windows 7 Home Premium

Re Samsung Kies software program on laptop - I don't think so and I honestly wouldn't know where to look

Okay, the Windows 7 should be good for viewing the photos. What happens when you click point the photo icon in the folder?
Customer: replied 3 years ago.

click on the frame where the photo should be and nothing happens

Okay, go to this link and then follow the steps to download the Kies to your computer. Then it will sync all of your photos to your computer.


*ElectronicsTech and other Electronics Specialists are ready to help you
Customer: replied 3 years ago.

Hi Randy

Couldn't see any link attached to click on to download the Kies to my computer. please resent link. Many thanks

sorry, let me know of you need anything...