How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask carlday1 Your Own Question
carlday1, Engineer
Category: Electronics
Satisfied Customers: 381
Experience:  Self Employed Electronic Engineer
Type Your Electronics Question Here...
carlday1 is online now

I can't get Netflix app to work on Samsung smart tv. Help!

This answer was rated:

I can't get Netflix app to work on Samsung smart tv. Help!
carlday1 :


Thank you for using Just Answer my name is ***** ***** I will help with your question.

I have a couple of questions to help me with understand your problem.

Please could you confirm is you have managed to download and install the app?

Please could you send me the model number of your tv?

I would suggest you check for firmware updates on the tv first if you could send me the model number I will be able to give you instructions on how to do this.

Customer: It is a Samsung UE55HU8200T XXU version 02.
Customer: It is a smart tv and thereis an icon for Netflix. IPlayer works fine by the way.
Customer: I think I have done updates
carlday1 :

What happens when you select the netflix app do you get an error message?

carlday1 :

To check for firmware updates online

1. Turn on the TV.

2. Confirm that your TV is connected to
the Network by using the Network
Status test.

3. Press the MENU button, select
‘Support’, ‘Software Update’, and then
‘Update now’

4. The message “Connecting to the
network server…” is displayed.

5. If the TV finds a higher firmware
version from the server, TV asks
you to update new version. Press

6. It starts downloading. When the
firmware upgrade is completed, the

Customer: Yes, we get an error message: nw-4-8
Customer: That worked. I am amazed because I updated on 25 Dec! Thank you.
carlday1 and other Electronics Specialists are ready to help you