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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
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how to remove sequence error from screen also alarm ringin

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nathan_mills :

Hi

nathan_mills :

Welome to justanswer

nathan_mills :

Can you specify the details of your device.

nathan_mills :

You have not given any details regarding your query

Customer:

sam4s er-420m

Customer:

sequence error is showing and alarm is continuous

nathan_mills :

Did you leave this device unplugged for some days?

Customer:

no has been operating in a busy shop all morning

nathan_mills :

This error occurs when the memory/programming is lost

nathan_mills :

Have you tried MAC?

Customer:

no do not know what that is

nathan_mills :

MAC is Memory All Clear function

Customer:

will I have to re-program everything after

nathan_mills :

Full Size Image

nathan_mills :

Yes. To remove this error you have to perform MAC first and then re-program everything

nathan_mills :

Alternately if you do not wish to re program the register then try this:

nathan_mills :

Turn key to PROGRAM mode.
Turn power off at wall.
Hold RECEIPT FEED down.
Turn power on at wall.
When you see 'FFFFFFFFFF' on display, let go of RECEIPT FEED.
Press SUBTOTAL

nathan_mills :

Tell me if it works.

nathan_mills :

If it doesn't then MAC and reprogramming is the only way.

nathan_mills :

Reply back for further assistance. Dont forget to rate the chat. Have a nice day !

Customer:

no FFFFFFFFFFFFFF on display looks like close down and get someone out Monday

Customer:

no FFFFFFFFFFFFFFFFFF on display looks like close down and get engineer Monday

nathan_mills :

Try initial clear step if you can

nathan_mills :

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nathan_mills :

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Customer:

done that, entered transactions but have not printed on the roll so do not know if they have gone through

nathan_mills :

Try that also so that you can be sure if the error is still there or not?

Customer:

appears to be working again, thanks