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Kriptokrit, Customer Service
Category: Electronics
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service.
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Our Kobo is locked in the sleeping position and we cannot start

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Our Kobo is locked in the sleeping position and we cannot start it
Welcome and thanks for your question.
I'm Todd and I will be the expert working with you today to help resolve your problem.

Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.
Sometimes your Kobo can be unresponsive and keep you from using the device properly (the most important reason for this issue can be glitch in the software). If there is no hardware issue on the device, some of the solutions below should resolve this issue.
Please follow the steps below to reset your device:
1. Press and hold (or slide and hold) the power button for 30 seconds.
2. After 30 seconds, release the power button.
3. Wait 2 minute, then turn on your Kobo.
Please try this procedure at least 3 times.
If the previous procedure doesn't work, perform the procedure below:
1. Plug the Kobo into the charger for 10 minutes.
2. After 10 minutes (while still plugged in) press and hold power (slide and hold) button for 30 seconds.
3. Allow up to 3 minutes for the Kobo to reboot.
Another solution for this kind of issue:
1. Connect the USB cable to computer (do not connect Kobo).
2. Hold the Power button for 20 seconds.
3. After 20 seconds while still holding Power button, plug the other part of the USB cable in the Kobo.
4. Leave the Kobo for 2 minutes and try to turn it on (hold the Power button for exactly 45 seconds).
Please try all solutions (step by step) and let me know if that works. I'll be waiting for your reply.
If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.
Kind Regards,
Customer: replied 3 years ago.

Still no luck so far, any further ideas

Hi Tony,
Thank you for your reply and sorry for delay. I was offline.
What is the model of your Kobo?
All old Kobo models have reset pinhole. If your Kobo is older model, please check the bottom or back of your Kobo for small pinhole. Unfold a paperclip and slide an end into the hole. Press gently until you feel a click. Kobo should restart.
If your Kobo is newer model please provide me with the model, so I can suggest the next solution if available.
Kriptokrit and other Electronics Specialists are ready to help you
Customer: replied 3 years ago.

Problem solved 3rd method 3rd attempt

Great. I'm glad that your problem is resolved.
Thanks for using our service and for positive rating.
Best Regards,