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Richard, Engineer
Category: Electronics
Satisfied Customers: 44705
Experience:  Electronics Engineer
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I contacted you this am re my I-pad not being able to be connected

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I contacted you this am re my I-pad not being able to be connected to the internet although my desktop was working correctly.
you sorted this out but now it doesn't turn on at all and has a white line coming in from the charger to the centre of the screen with the icon iTunes.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
No, this is not related as we just restarted the iPad
It is likely to be a symptom though of an underlying problem with the iPad.
If you connect it to the computer, and open itunes, what then happens?
Customer: replied 3 years ago.

yes it states I am having problems with my ipad and it needs to be updated and if that is not possible it would return it to its factory settings.

it states that it will update it to iOS 81.3.

Should I do that ?

You will have to Stephen
Let me know the results please
Customer: replied 3 years ago.

It is downloading an ipad software update which looks as though it will take another 30mins to load.

ok, let it complete and let me know if it then starts please
Customer: replied 3 years ago.

that's finished now.

iTunes is updating the software on the ipad.

ok good, then it should start the iPad and it should function if there are no issues.
Let me know the results please
Customer: replied 3 years ago.

Yes - all my pictures and e-mail messages and internet seem to working fine now - thanks

Perfect Stephen! It should be ok now
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Electronics Specialists are ready to help you
Customer: replied 3 years ago.

thank you.

£26 for the first advise and £20 for this one is perhaps a little high.

What do you think ?


I dont comment on the costs Stephen, I just resolve the problems which I did for you, and its a lot cheaper then going all the way to a store.
Customer: replied 3 years ago.



By Stephen and please remember my rating so I am compensated for fixing your problem.
Thank you