How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 43456
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

printer mg5250 prints blue with little black showing. using

Customer Question

printer mg5250 prints blue with little black showing. using computer printer wont respond either to wifi or cable connection
Submitted: 3 years ago.
Category: Electronics
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
If you attempt to do a test print via the computer, so not via any program but a direct test print, how does it look?
If you do not know how to do the test print, tell me which version of windows you use please.
Customer: replied 3 years ago.

mainly with little to no black

Expert:  Richard replied 3 years ago.
Thanks Alan
You said you took it in and had the print head cleaned. After they did this, did they actually test it and did it work ok for a while?
Customer: replied 3 years ago.

I am computer illiterate and could not respond to any suggestions you make sorry I have withdrawn from the exchange

Expert:  Richard replied 3 years ago.
Do you want me to call you Alan?
Its an additional service but I can call you if you wish?
Please let me know