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Richard, Engineer
Category: Electronics
Satisfied Customers: 43439
Experience:  Electronics Engineer
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my new ipad with nothing on it yet is disabled as I forgot

Customer Question

my new ipad with nothing on it yet is disabled as I forgot the passcode it says to go to u tunes but I have it connected to laptop but ncanothing happens. is there any other way I can restore my I pad as I haven't even used it yet thanks
Submitted: 3 years ago.
Category: Electronics
Expert:  Richard replied 3 years ago.
You will have to reset the iPad, there is no other way to remove this.
To do the reset
Connect the iPad to the computer and open itunes
Hold the power and home button down until you see
"iTunes has detected an iPad in recovery mode..."
Click Restore iPAd, let this complete and it should now work
Let me know the results please
Thank you
Customer: replied 3 years ago.

so I paid 20pounds to see the same thing I have been trying all afternoon it does not work I was had there allright sorry but I wanted a way without using iTunes for nothing happens

Expert:  Richard replied 3 years ago.
ok Doreen, please know I can tell you the steps that fix this problem
What is the issue you experienced when you did my instructions?