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Shahid, Technician
Category: Electronics
Satisfied Customers: 12671
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I inadvertantly clicked on zero instead of the channel I wanted.

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I inadvertantly clicked on zero instead of the channel I wanted. Now All the pictures have gone. All channels say "no information".
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number off of your TV?
Customer: replied 3 years ago.


Thanks Jean for the info.
Is TV hooked to any satellite/ cable box or aerial/ antenna plugged in TV for local channels?
Customer: replied 3 years ago.


Please reply with bit details, Is TV hooked to aerial for local channels or any satellite box connected to TV?
Customer: replied 3 years ago.

the aerial is plugged in. no satellite box

OK, have you tried to run auto store option in TV menu so TV can scan available channels through aerial?
Please reply back with the result.
Thank you.
Customer: replied 3 years ago.

no, I cannot get any picture or words on the screen. I just get those jazzy black annd white dots.

Do you get "no information" message on the screen along with black & white dots noise?
If so, please press Menu on TV remote and go to Channel option and select Auto Store option and press OK to run it, TV will start scanning available channels and it may take few minutes to finish.
Do you get local TV channels on TV now?
Please reply back with the result.
Customer: replied 3 years ago.

Brilliant. All terrestrial channels are there now, OK. ie back to normal. thank you enormously, Jean.

Excellent Jean, glad to know that problem is resolved, please feel free to respond if you have any additional questions.
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