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Richard, Engineer
Category: Electronics
Satisfied Customers: 44748
Experience:  Electronics Engineer
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I have a 32" smart TV model UE32D6100SKXXU but I am unable

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I have a 32" smart TV model UE32D6100SKXXU but I am unable to access ITV player. Is there a problem please?
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Has this worked before and just stopped working?
If so, when did it last work for you?
Customer: replied 3 years ago.

It has never worked. I seem to remember a notice saying a program needed to be downloaded and installed as the system used by ITV was not compatible with the TV. I did not do this at the time, should I now do this if so how please?

Open the Smart Hub and search for the ITV app.
Download and install this then open it and you should be able to view the ITV programming
Let me know the results please
Richard and other Electronics Specialists are ready to help you
Customer: replied 3 years ago.

Unfortunately the application still does not work and I will therefore have to rely on BT Vision to play ITV playback but thank you for your prompt attention to my question.