How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 44525
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I have an officejet Pro 8600. I have just had a new computer.

This answer was rated:

hi I have an officejet Pro 8600. I have just had a new computer. how can I connect my printer
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Do you still have the old computer available that can print to the printer?
Customer: replied 3 years ago.

I have the printer connected to my laptop via the router

Thanks John
Is it a windows laptop and if so which version eg: XP, 7?
Customer: replied 3 years ago.

XP7 new desktop is windows 8

Is it windows XP or windows 7 John?
Customer: replied 3 years ago.

Xp home premium on laptop windows 8 on new desktop

Thank you
Is the XP computer connecting to the printer via the USB cable? Or without a cable?
Customer: replied 3 years ago.

without cable

Thank you
On the XP computer, click Start, Printers and Faxes.
Right click the printer and select Ports.
Tell me which port is selected (checked) please.
Customer: replied 3 years ago.

LPT1, 2 AND 3 PRINTER PORT

which one has a check next to it John?
On the XP computer.
Customer: replied 3 years ago.

SORRY THAT WAS PORTS ON SERVER

PRINTER ON CN3A7E3

And on the old computer you can still print wirelessly correct John?
Customer: replied 3 years ago.

YES

ok, on the windows 8 computer press the windows key and then type in devices and click on device and printers.
Then in the new window click on Add a Printer.
Choose network printer and let it search
when it has completed, if you see the printer listed, click on it in the list and click next to complete the install.
Once done, print to it to make sure it is working.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and other Electronics Specialists are ready to help you