How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5881
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
Type Your Electronics Question Here...
michelleclive is online now

I have a Samsung galaxy S5 and it is stuck in kids mode and

This answer was rated:

I have a Samsung galaxy S5 and it is stuck in kids mode and I donnot have the code to get it back to normal
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Please tell me the problem in a bit more detail, i would like to know on which screen are you stuck on.
Customer: replied 2 years ago.

Hi I am stuck in kids mode on their first page where itsays close kids mode and enter pin but I doonot know any thing about a code

If you typed the PIN wrongly for 5 times, a link of “forgotten your PIN?” will appear on the screen as shown. Tap the link, you will be redirect to an Exit page. Tap the Exit link, you returns to normal mode! Next time, it will ask you to setup a new PIN for the kids mode.
If this doesnt work then the One(only?) option is factory reset.
michelleclive and 2 other Electronics Specialists are ready to help you