How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask *ElectronicsTech Your Own Question
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 10281
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
Type Your Electronics Question Here...
*ElectronicsTech is online now

I have a Samsung TV UE40D5520 that I would like to

Customer Question

I have a Samsung TV UE40D5520 that I would like to connect to a Sonos Play5. I want the TV speakers to continue working with the option of 'topping' up with the play5 sound.
When I connect the play 5 to headphones jack, the volume is too low.
Submitted: 2 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 2 years ago.
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Do you have the tv auido set to external speaker?
When Speaker Select is set to External Speaker, the volume and MUTE
buttons will not operate and the sound settings will be limited.
Try this please> set to TV Speaker.
● TV Speaker: On, External Speaker: On
Customer: replied 2 years ago.
When I plug Play5 to headphones jack, TV Speaker options is greyed out on TV settings
Expert:  *ElectronicsTech replied 2 years ago.
Okay, this sounds like the cable may be the ephedrine one or a bad cable. Or you using an adapter with the cable on either device?