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Richard, Engineer
Category: Electronics
Satisfied Customers: 43462
Experience:  Electronics Engineer
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We have lost all sound on our viera tx-p37x20b. the mute is

Customer Question

we have lost all sound on our viera tx-p37x20b. the mute is off. all connection cables are as before and we watch sky programs through av1. any suggestions ?
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
If you did this let me know please as it was not clear, but remove the power to the TV (so disconnect the power cable) and wait 10 minutes.
Then plug the power back in, turn on the Viera and tell me if you are now getting sound please.
Customer: replied 2 years ago.

tried unplugging for 15 mins but it has not solved the problem !

Expert:  Richard replied 2 years ago.
ok, we will then reset the TV.
To do this, go to Menu, Setup, choose System Menu then Shipping Conditions.
Let this complete, setup the TV again and tell me please if you now get sound.