How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 43381
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

I have a Panasonic Viera Tv - Model Number TX-32LZD81. Problem:

Customer Question

I have a Panasonic Viera Tv - Model Number TX-32LZD81.
Problem: When in DVB mode, auto tune woks fine and all channels can be viewed successfully. However, next time the TV is switched on, all DVB channels have disappeared and auto tune has to be used. Freesat mode is not affected.
Is this a fault or a problem with menu choices?
John Wiggins
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
It appears to be a memory issue with the TV, but first I want to rule out residue power as a caused, but hard restarting the TV.
Can you remove the power from the TV and let it sit for 15 minutes.
Then plug the power back in, turn the TV on and then set it up again and tell me if it now remembers the settings.
Let me know the results please