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dresteve2000, Customer Service
Category: Electronics
Satisfied Customers: 1557
Experience:  Electronics expert.
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The email tile has stopped working on my laptop and no

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Hi, the email tile has stopped working on my laptop and no emails are being received ?
Hi, I am A. Stevens here to help with your question! Could you let me know what operating system you are using? Is it Windows 8? Who is your email provider?
Customer: replied 2 years ago.

Hi, Its Windows 8 and Email provider is Karoo

Great, and by "Tile" are you referring to the Windows Mail application built in to Win 8?
Customer: replied 2 years ago.

Yes thats correct, i click it and it disapears after about a second and does not load

When was the last time it worked correctly and do you know if anything has changed on your computer as far as antivirus or any windows updates?
Customer: replied 2 years ago.

I did a full scan a few days ago i think Kapersky and since then i think it hasnt worked

I see, so most likely somehow Kapersky has blocked some services needed for Windows Mail to work correctly. Do you know how to temporarily disable Kaspersky to see if this is true?
Customer: replied 2 years ago.

not sure, i could try

If you would like, I can offer additional services for a remote screen session so I can resolve the issue for you while you watch?
Customer: replied 2 years ago.

ok is there an add on cost for that ?

Yes, typically it is $40 but I can reduce that to $30 for you today
Customer: replied 2 years ago.

Ok thank you and do you guarantee a resolution

Also. If I cannot resolve it you are definitely able to request a refund
dresteve2000 and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

Ok lets go for it

So please just accept the offer, then click on this link: " I accept" at the bottom of the page, and then allow the remote software "Elsinore Screen connect" to RUN
My screen went blank, might be a UAC prompt if you can allow it please
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