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michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5834
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have DMR -XW380EBK DVD Recorder which over last few days

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I have DMR -XW380EBK DVD Recorder which over last few days has stopped responding.
now it will not turn off by remote. - screen shows "DVD1" and then reverts to time?
Can anything be done with this or do I bin it?
Ron Clarke
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Unplug the dvd power cable from the power outlet.
remove the batteries from the remote.
Now press and hold down the power button on the dvd player for 40 seconds without connecting the power cable to the power outlet.
press and hold the power on button on the remote for 30 seconds without the battery.
now connect the battery prefer a new ones/
reconnect the power cable to the dvd and power it on from the player and then use the remote to turn off and on.
This should take care of the problem.
Customer: replied 2 years ago.

remote will turn on but will not turn off. When I press remote I get white flashing light next to EXT on display. Unit will not operate when "on"

Please follow the steps below:

  • Press the Functions menu button on the remote control, and when the menu appears, select Others and press OK.
  • Then select Set Up and press OK.
  • Select To Others and press the right hand arrow on the circle pad.
  • Then select Initialize and press OK.
  • Select Shipping Condition and press OK.
  • The warning message will come up three times. Please press OK each time it does.
  • When this has been done, you will need to turn theDVD Recorder off and disconnect it from the mains for a few minutes.
  • After a few minutes have passed, reconnect the unit to the mains and it will reset itself.
Customer: replied 2 years ago.

When I press "function menu" all I get is DVD1" and flashing white light

push and hold down the ENTER button and the 1, 2 or 3 number button at the same time. It sounds like you will need to hold ENTER and the "1" button.
You will need to hold down both buttons on the remote for over 10 seconds.
Customer: replied 2 years ago.

Congratulations - switches on and off and play DVD.

What was the problem?

the remote memory was basically corrupted so we did a reset and its back to normal now.
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley or you might get start symbols to click on and submit.
Thank you.
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