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michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5830
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Problem with ipod nano recently bought. When connecting earphones

Customer Question

problem with ipod nano recently bought. When connecting earphones no sound
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Check if the plug is fully inserted. New ipod nano is sometimes difficult to insert the headphone plug.
try another headphone to check.
If this is the case, I recommend to visit Apple store and request for replacement.
Expert:  michelleclive replied 2 years ago.
Reset iPod nano. First, make sure iPod nano is charged. Then press the Sleep/Wake button and the Home button for six seconds, until the Apple logo appears.
Retry with a different USB port if you cannot see iPod nano in iTunes.
Restart your computer and make sure that you have the latest software updates installed.
Download and reinstall iTunes.
Restore iPod nano.
Expert:  michelleclive replied 2 years ago.
let me know if you have tried the steps i gave.