How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid, Technician
Category: Electronics
Satisfied Customers: 12664
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
Type Your Electronics Question Here...
Shahid is online now

I have a problem with my aSony TV I believe I have touched

This answer was rated:

I have a problem with my aSony TV I believe I have touched a button on remote and now I can only get a picture off a socket with cable being fitted which has a restriction on it of a round red circle with a line through it and a blue circle arrow revolving and tHe remote does not operate even to turn TV off
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- can you please get me the model number written on back or side panel of TV?
This info will help to get related manual for troubleshooting purpose.
Customer: replied 2 years ago.
kDL 43W805C
Customer: replied 2 years ago.
Did you receive model No
Thanks for model info.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Customer: replied 2 years ago.
HelloSky box dvd
Customer: replied 2 years ago.
Cannot receive any information or pictures on the two item previously sent cannot move to another screen or turn off TV by remote
OK, please press HOME button on TV remote, does menu screen come up?
Customer: replied 2 years ago.
No response
OK, can you try Menu button on TV itself to see if it works?
Customer: replied 2 years ago.
screen only showing the two symbols previously stated menu button does not work
I meant there would be control buttons such as menu, input, volume and channel located on TV itself, can you located them and push menu button to see if it works?
Customer: replied 2 years ago.
Have tried all buttons none working
OK, have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in, turn it On and check if remote works?If not yet, can you try it now and reply back with the result?
Customer: replied 2 years ago.
Have tried unplugging I will try again should I leave this line open for reporting result
Sure, please go ahead and try it now, leave the question page open to continue troubleshooting.
Customer: replied 2 years ago.
Customer: replied 2 years ago.
Still have same problem
This is odd, is the TV still under warranty?
Customer: replied 2 years ago.
Yes only delivered Thursday day worked ok until today
Customer: replied 2 years ago.
Any further suggestions
OK, since reset doesn't work that indicates some thing wrong with processor chip on main board of TV that is why TV doesn't respond on remote or control button command, main board of TV will need to be check and replaced.This is good to know it is under warranty so please return the TV to store and ask for replacement, it doesn't look any wrong setting issue because Home button on TV remote or Menu button on TV itself should bring menu screen to change input source so TV can get Sky box video signal.I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
Shahid and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.
Do I get a refund for your company not being able to he lp
Customer: replied 2 years ago.
Should have read help
Sure, contact customer service as link available on question page.
I wish there was a way available to fix/ repair/ replace defective board due to hardware failure in TV through internet. I tried best to explain that it is not a wrong setting issue and a hardware related problem which needs real hands on TV.