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dresteve2000, Customer Service
Category: Electronics
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I have just purchased a Samsung TV model UE40JU6500K. I can

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I have just purchased a Samsung TV model UE40JU6500K. I can stream video clips form my PC (Windows 7) to the TV but not photos. All the folders and the individual photos show up but the photos all have a standard icon ( a sort of landscape) but not the image itself.
When clicking on the icon get the message 'Please check your network connection' but this surely must be OK to download video clips and the photo folders.
Any suggestions?
Roger Chapman
Hi, I am A. Stevens here to help with your question! Could you advise what file type the photos are? .JPEG, .PNG, etc.?
Customer: replied 2 years ago.
JPG files
Hmm, that's strange, it should work, was wondering if maybe it was having trouble recognizing the file type
And are the photos stored in the same directory as the videos?
Customer: replied 2 years ago.
No. I have separate Pictures and Videos folders in E:/Users/Roger
Could you try to copy one of the photos over to the video folder to see if it shows on your TV ok? It might be something with the way the photos folder is being communicated to the TV
Customer: replied 2 years ago.
I have tried copying to the video folder and also to a couple of sub-folders but the JPG does not show on the TV at all either as an image or as a generic icon.
Are you using the built in Samsung software to view the photos/videos?
Are you using Samsung Smart Connect or Windows Media Player?
Customer: replied 2 years ago.
Windows media player shows up on the source list
Could you describe the process you used to set up the video sharing? Reason I need to know is there are a few different ways to connect and the root issue would depend on how your configuration is
Customer: replied 2 years ago.
I have between trying to sort this so many times I am not sure I can remember. Also it is now very late here in the UK! Are you able to set out briefly what I should have done and I will try that tomorrow morning and reconnect if I still need to.Thanks for your attempts at helping.Roger
Roger - no problem, let me find a good method to set it all up again and I will send it your way.
Could you try to follow those steps when you can tomorrow morning to see if you can get it to connect?
Customer: replied 2 years ago.
Sorry to be slow getting back to you - a busy day yesterday.
No luck I am afraid but I have noticed that on the media streaming options page (screen shot attached) the TV option is not checked and I can find no way of checking it. Is this relevant?
No problem. It is allowed, if you are referring to that green icon that does not mean it's checked thats just part of that other icons image
So is video still working and no photos?
Customer: replied 2 years ago.
The problem has resolved - although I am not sure why or how!Many thanks for your help.Roger
Great, glad it's working. I hope I was able to help you today. If you are satisfied with my answer, rating my answer with positive feedback with the stars above would be greatly appreciated. If you do have any additional questions please do feel free to post them here. Thank you for using Just Answer! Have a Great Day!
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