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Richard, Engineer
Category: Electronics
Satisfied Customers: 43342
Experience:  Electronics Engineer
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I have downloaded cctv footage from my sha 108 to a USB stick

Customer Question

I have downloaded cctv footage from my sha 108 to a USB stick but cannot view it on my computer at home. Do I need a special program to be able to view the files? Iam running windows 7 on my laptop.
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You will need a special program "if" one is available as this depends on the CCTV system
What is the make and model of your system? And what files extension does the footage have?
Customer: replied 2 years ago.
It's a Kguard SHA 108 and the file extension is.264
Expert:  Richard replied 2 years ago.
VLC should be able to play most formats, so download it from my link below
And tell me if your particular .264 format plays in it please
Customer: replied 2 years ago.
I still can't get it to play h.264 files
Expert:  Richard replied 2 years ago.
ok, you said they were .264 files, but not you say h.264 which is a different format...
Can you clarify which of the two it is please?
Customer: replied 2 years ago.
It is H.264 format
Expert:  Richard replied 2 years ago.
ok, if it is this format, then you can convert this to MP4 which can then be read by any media player.
You use VLC player for this and I have a film which will step you through this
You can view it here
Follow the instructions and let me know the results please