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michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5874
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I bought a Huawei Y541-U02 Model and inserted my UK SIM

Customer Question

Hi I bought a Huawei Y541-U02 Model and inserted my UK SIM card into it and it will not pick up any signal in spots where it is usually present in abundance. I have changed APN settings for MMS and Default but it still will not pick up any signal. Why is this?
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.Try to reset the phone to factory default and then try.
Expert:  michelleclive replied 2 years ago.
1. Turn off your Android Huawei phone and pull out battery and reinsert it after a few seconds.2. Press and hold both Volume UP + POWER buttons for about 15 sec. until Andorid recovery menu comes up.3. Select Factory reset /wipe data. (scroll down with VOL down.)4. Select with power. (may changed to Vol up)5. Scroll down to Yes -- delete all user data. Press power to confirm.After all is done press power to reboot system now.After data wipe has completed you are done. reset Huawei done.