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michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5834
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My portable dvd writer SE208 keeps fail when I try to record,

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My portable dvd writer SE208 keeps fail when I try to record, will not format the disc
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.what is the make and model number of the dvd player?How old is it?
Customer: replied 2 years ago.
the dvd writer is a Samsung ultra thin writer SE208, and its brand new hence the problems
do you get any error when you try to burn a disk or the problem is something else like its not powering on or something, please explain the problem a bit more in detail.
Customer: replied 2 years ago.
Hi Michell, the problem I in trying to burn a disc it will not even format a blank disc could the problem be the rw disc?
yes it could be with the RW disk, are you using a brand new RW disk or an old one try to burn a disk which is not RW.let me know which burning software you are using is it NERO.
Customer: replied 2 years ago.
I'm using nero 10 version, brand new traxdata disc
do you have any other blank disk or have you tried burning data without formatting the disk.
Customer: replied 2 years ago.
I have just tried with a write once disc giving the same result burn failed
once you try to burn another blank disk then we can come up with a conclusion.
Customer: replied 2 years ago.
same result
The dvd writer is connected to a desktop or a laptop?
Customer: replied 2 years ago.
desktop via usb2 connection
try to connect the dvd to the usb port on the back of the pc when you have the power cable and other cables.
sometimes connecting on the front panel usb dvd writers dont work.
michelleclive and 3 other Electronics Specialists are ready to help you
Customer: replied 2 years ago.
thankyou its now working
Please remember any time you use a new device try to connect it to the port at the back of the pc as the usb ports gets inbuilt motherboard power and the device simply works fine.Front panel usb dont get enough power to make an external usb drive or device work.
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