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Shahid, Technician
Category: Electronics
Satisfied Customers: 12664
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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We have a samsung 32 inch plasma TV 6 years old the volume

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We have a samsung 32 inch plasma TV 6 years old the volume button is either full on or no volume at all what do we do about it?
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number written on back of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Customer: replied 2 years ago.

Model Number is *****

There is nothing connected to the TV just a SKY box which is relayed to this tv

Thanks for the info.Please unplug TV and Sjy box power cords from wall socket for 10 minutes to reset, replug back in check volume level.If it doesn't fix the issue then need to upgrade TV firmware (internal software) through USB memory stick, please go to following Samsung link and download 'upgrade file, USB type' along with 'upgrade guide' that has detailed instructions to proceed for successful upgrade. volume problem still persist then I'm afraid it would be hardware related issue and either control button board or main board of TV would be defective, check control buttons as one might be sticky, if buttons are good then swap the main board in TV which will help to resolve the problem. You can get part number off of label pasted on main board in TV to search/google to get price and stock info to order the main board i wish to replace it by yourself.I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
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