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Ask Shahid Your Own Question
Shahid, Technician
Category: Electronics
Satisfied Customers: 12672
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My Samsung led TV 50inch when I switched it on today it came

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My Samsung led TV 50inch when I switched it on today it came up with the following message "no stored channels found. Please run auto tuning" I cannot move away from the page by pressing anything on the remote control. I have tried by switching power in and off but still same
Hello, my name is*****'ll be happy to assist you. I need additional info about TV to troubleshoot the problem. - Can you please get me the model number written on back of TV?- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Customer: replied 2 years ago.
UA50HU7000 samsung
OK, how TV gets channel signals?Is it hooked to any satellite box or antenna for local channels?
Customer: replied 2 years ago.
No it's not connected to anything as I use only to watch movies from websites
ah OK, what happens if touch Smart Hub button on TV remote?
Customer: replied 2 years ago.
Nothing happens
OK, please touch Exit/Return button or Source button on TV remote, does it do any thing on TV?
Customer: replied 2 years ago.
No I've tried all the buttons , only the power buttons is working
humm, this is odd, since no other button works except power that indicates problem of TV firmware.Have you tried to unplug TV power cord from wall socket for 10 minutes to reset?Also, how old is the TV and is it still under warranty?
Customer: replied 2 years ago.
Yes I tried unplugging but not for more than 5min I will try for longer now. TV is only 3 months old and is under warranty
OK, please try unplug TV for longer period and if it doesn't fix the issue then it would be corrupted firmware (TV internal issue) and probably occurred due to EEPROM chip failure on main board, since TV is under warranty so return it to store or call number on warranty card to get TV repaired by Samsung. I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
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