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What exactly are the lens contacts? I took off the lens and there are good squares amidst the screw lines for the lens. Are the small gold coloured squares the contacts you want me to clean?
The seller has suggested I also do this. What do you think?
Dear Customer,I just read your feedback. Dear customer, you need to clean the sensor but do not use traditional method of cleaning. I suggest you to watch some video on youtube first. It will help you. Try to find self sensor cleaning option in menu button. Under settings. It will self clean your sensor. If it still shows sign of dust than you need to touch the sensor. For that use special cloth or some kind of blower. Hope this will help.https://www.youtube.com/watch?v=xzlpYCt_iV4
I have wiped the contacts as you suggested & let them dry & reconnected the lens. It still comes up with the "Sensor cleanor" message as before and then goes to pink screen with lines on it and then to the normal view.
Ok. Presume I will not be "timed out" on the 10 min wait?
Timed out form our 15 minute sessions.
I have done what you asked with the battery and there is no change.
No, not that I can see under a magnifying glass. Until today, the lens has only been off on the day I received the camera and attached it to the body. SInce then I have never removed it.
I have looked through the menu and can't find the "rest to factory settings" option. Might it be under a different heading?
Seems to have done the trick- thank you very much!
So ... please explain to me what the problem was and why resetting it to factory settings has eliminated the problem?
I am very pleased the camera seems to be behaving itself now after your suggestions.
I thought the camera might have to be returned to seller and as it was an E-Bay seller, I was not convinced the seller would have been amenable so a big thank you for sorting it out.
Very grateful - thanks!