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Richard, Engineer
Category: Electronics
Satisfied Customers: 43194
Experience:  Electronics Engineer
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After Windows automatic updates last night, when I try to open

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After Windows automatic updates last night, when I try to open Mozilla Thunderbird email I get message couldn't load xpcom.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Which version of windows are you using?
Thank you
Customer: replied 2 years ago.

Hell Richard

Windows 7 Home Premium

Thank you
Can you close all programs
Click start, control panel, Programs, uninstall a Program
Click on Thunderbird then click change then repair
Let this complete and when it has, tell me if you can then open Thunderbird please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and other Electronics Specialists are ready to help you
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

823 978 736

thank you
Customer: replied 2 years ago.

No, still wont open

ok, can you run Team viewer again and give me the password ***** connect please
Customer: replied 2 years ago.