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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 44590
Experience:  Electronics Engineer
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Dmr-hwt130eb

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hi! dmr-hwt130eb I switched on my tv this morning and all I could get was no digital signal available I removed the aerial from top box, plugged directly to tv and it works. any ideas?
Richard
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Can you remove the power to the DMR and let it sit for 10 minutes
Then connect the power, turn it on and tell me if you still have the problem please
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Customer: replied 2 years ago.

still the same problem!
Thanks
On the recorder itself, while it is powered on hold the channel up and down buttons for 8 seconds then release.
It will then return it back to the initial setup, setup the device and tell me please if you still have the issue.
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Customer: replied 2 years ago.

still the same

Thanks
It is the internal mainboard that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.
I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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