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Richard, Engineer
Category: Electronics
Satisfied Customers: 44740
Experience:  Electronics Engineer
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I am having trouble downloading windows 10. error reads

Customer Question

hi I am having trouble downloading windows 10. error reads OxC1900101-Ox40017
fail on second boot error on boot operation
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This can be caused by Anti Virus software interfering.
Just for the upgrade, uninstall the Antivirus you have as well as Malware Bytes or any other security programs.
Then run the upgrade and once it has completed then install the program(s) back.
Let me know the results please
Customer: replied 2 years ago.
No not solved I have now contacted Microsoft who I thought you were. They have solved it no CHARGE . I will cancel all payment to you now with my bank
Expert:  Richard replied 2 years ago.