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Shahid, Technician
Category: Electronics
Satisfied Customers: 12421
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My name's Donna. We have a Samsung 46" smart TV, was all

Customer Question

Hi, my name's Donna. We have a Samsung 46" smart TV, was all ok until yesterday when we had sound but picture wasn't right. Just colour lines & squares
Submitted: 2 years ago.
Category: Electronics
Expert:  Shahid replied 2 years ago.
Hello, I'm Shahid and will be happy to assist you. I need additional info of TV symptoms to troubleshoot the problem.This is not an answer so do not rate it.- Can you please get me the model number written on back of TV?- Does TV menu option screen come up when press Menu button on TV or its remote?Thanks.
Customer: replied 2 years ago.
Hi, nothing happened when we used the remote &/or the TV menu buttons. We have taken it back to the original supplier as we understand it to have failed.
Expert:  Shahid replied 2 years ago.

Thanks Donna for the info. Colour lines & squares on screen issue related to LCD/LED panel which need to be replaced, I hope your TV would still be under warranty so returning it to supplier/ store will help to get replacement TV or repair it under warranty. I trust my input will help you out. Please feel free to respond if you have any additional questions.
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Good luck!