How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 43205
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

Perfect picture, no sound. Cables and remote controls checked,

This answer was rated:

Perfect picture, no sound. Cables and remote controls checked, YouViewbox turned on and off.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Is it just via the Youview box you get no sound? Or nothing provides sound on the TV?
Customer: replied 2 years ago.
I rely on the Youview Box as everything goes through it. It's hooked up through the electric circuit to the BT Hub 5 by the phone.
ok, can you remove the power to the Youview and the TV (so unplug the power cables from the wall sockets)
Then wait 10 minutes, then connect the youview and power it on then connect the TV, turn it on and tell me please if you now get sound.
Customer: replied 2 years ago.
I could disconnect the Youview Box, I suppose and rely on Panasonic technology and do without BT tv???
Just as a test, to see whats causing the problem so we can proceed.
Customer: replied 2 years ago.
I've waited 10 minutes and done what you said and the sound is back.
Customer: replied 2 years ago.
Thank you.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.
Thank you. Will rate. Puzzled about what 'firmware' means, though.