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Shahid, Technician

Category: Electronics

Satisfied Customers: 14020

Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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My Samsung UE55HU8500 is no longer pairing my 3D glasses (supplied

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My Samsung UE55HU8500 is no longer pairing my 3D glasses (supplied with TV). I have changed the batteries. Is it a bluetooth emitter fault. Also the laser pointer on the smart remote no longer works.

Expert: Shahid replied 3 years ago.

Hello, I'm Shahid and will be happy to assist you. I need additional info of TV symptoms to troubleshoot the problem. - How old is the TV and how long it have had the problem?- Were these 3D glasses working fine with it before?Thanks.

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Customer: replied 3 years ago.

The TV is approx 6 months old and the 3D glasses were working fine before

Expert: Shahid replied 3 years ago.

Thanks for the info. It seems bluetooth board/ emitter in TV issue which is the source to connect/ sync 3D glasses to TV, replacement of bluetooth board in TV will help to resolve the issue. Since TV is approx 6 months old so It would still under warranty, please call the number written on warranty card to get warranty cover which wont cost you any money. I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.

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My Samsung UE55HU8500 is no longer pairing my 3D glasses (supplied

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