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Richard, Engineer
Category: Electronics
Satisfied Customers: 44600
Experience:  Electronics Engineer
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Got your model 10+ BBC Children in Need job. neither the on/off

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Got your model 10+ BBC Children in Need job. neither the on/off button nor the bloody remote work. Of course, have changed the battery.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you remove the power to the unit then hold the power button and with it held, connect the power to the unit and tell me if it now comes on please.
Let me know the results please
Customer: replied 2 years ago.

Feel like a complete ninny. That works with the button on the radio. What about the remote not working?

Try changing the batteries again to make sure your using new batteries that do have power.
Does it then work Mary?
Customer: replied 2 years ago.

This is the second new battery I have put in. No joy

It is the remotes control board that has faulted.
I am really sorry about this and you are going to have to return the remote to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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