How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 44541
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

The sound on my Samsung LED EH5000 TV disappeared a couple

This answer was rated:

The sound on my Samsung LED EH5000 TV disappeared a couple of days ago. The picture is perfect, just no sound on any channel. Obviously, I have checked the "Mute" button, etc., and checked all the wires are properly connected, but still no sound. What else can I do to restore it?
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
If you connect headphones to the TV, do you then head sound via these?
Please let me know
Customer: replied 2 years ago.
No, I have never used headphones
ok, but I need to clarify please, No meaning no sound from the TV via headphones? Or No you have not or will not test this?
Customer: replied 2 years ago.
I do not possess any headphones. There is no sound from my TV at all, just the picture.
ok, it would quickly tell us if its the speakers that have failed or something else.
Can you remove the power to the TV by disconnecting it from the power socket.
Then wait 10 minutes.
Connect the power to the TV, turn it on and tell me if the sound returns please.
Let me know the results please
Customer: replied 2 years ago.
Hooray! I unplugged the TV as you requested and after 10 minutes I plugged it in again and turned it on and - guess what - it's back to normal, with SOUND ! Why did that do the trick? I'm very relieved, though, so thank you so much.
It was residue power that had built up causing the issue, this removes it/
It will be ok now.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and 2 other Electronics Specialists are ready to help you