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Richard, Engineer
Category: Electronics
Satisfied Customers: 43420
Experience:  Electronics Engineer
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I have just returned from the USA and taken over 100 videos

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I have just returned from the USA and taken over 100 videos using my Samsung HMX-H200BP/XEU camera. I also used my iphone 6plus to take a few films.
The iphone videos are fine and in sync but the Samsung ones go fuzzy when the shot moves and the sound is out of sync, when the shot is stationary the picture is clear. I use VLC media player. Can you help me find a solution as this was a one off holiday to Yellowstone ect. Thank You
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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If you play the videos on a different computer, do you have the same problem?
Customer: replied 2 years ago.

Hi Richard - I only have the one pc that my external drive is attached to its this drive I downloaded the videos to.

If you copy one video to the actual computer, not from the drive, and run it from there, how does it play?
Customer: replied 2 years ago.

Let me try that. Ill be right back

Customer: replied 2 years ago.

It does the same thing Richard, the video when the subject moves or the camera pans becomes pixelated around the edges of the moving subject

Which version of windows are you using?
Customer: replied 2 years ago.

Win 10

Press the windows key + X and click command prompt (admin)
A black window will open.
Type in it
sfc /scannow
press enter and when it has completed, type in
chkdsk /r
Press enter.
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then tell me how the videos please please.
Customer: replied 2 years ago.

Ok will do

Customer: replied 2 years ago.

All done, it found a few corrupt files and repaired them. I ran the video from the copy on the hard drive but no change

ok, we need to see if its the files themselves Chris and for this we need to try it on a different computer.
When would you be able to take the hard drive to another computer to test this?
Customer: replied 2 years ago.

yes. Im off to work now, im on night shift here in the UK so will get back to you.

thank you Chris
Customer: replied 2 years ago.

Hi Richard I downloaded two files to a stick and my wife played them on her pc a work. There was no problem the movie was clear.

Thanks Chris
Can you download a Codec pack on your computer to rule this out as the issue.
Download it from my link below
Use File ID 955332
Download and run the file, then restart the computer and tell me if it plays correctly please.
Customer: replied 2 years ago.

He Richard I found a program called Filmora which runs my videos with no problem whatsoever. thanks for your time but all is good now

ok, very strange though that it runs on your wifes computer but not on yours in the same program. There is an issue on the computer, it just appears Filmora can overcome it.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
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