How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 44607
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

Have an epson workforce 3640 ,by mistake I put in a wrong black

This answer was rated:

have an epson workforce 3640 ,by mistake I put in a wrong black cartridge ,replaced it with teh right one ,bu still no printing
kindly kolbjorn
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
What exactly happens when you try to print to it? What message do you get?
Customer: replied 2 years ago.
no reply
You mean you press print, and nothing happens on the computer? Not even an error message?
Customer: replied 2 years ago.
it prints but no text comes on the sheet of paper
Customer: replied 2 years ago.
no error message comes on the computer
Thanks
Can you remove the power to the printer by unplugging it from the power socket, then wait 10 minutes.
Then connect the power, turn it on and tell me if it now prints correctly please.
Customer: replied 2 years ago.
ok
thanks
Customer: replied 2 years ago.
sorry still no text on the paper ,go in under devices and printers and it say no printing waiting as it print one paper ,but no text come on it
Thanks
Can you follow the instructions here please to run a Nozzle clean
https://files.support.epson.com/docid/cpd3/cpd39368/source/printers/source/ink_functions/tasks/wf3620_7620/checking_nozzles_lcd_wf3620_7620.html
After running this, tell me if it then prints.
Let me know the results please
Richard and 2 other Electronics Specialists are ready to help you
Customer: replied 2 years ago.
ok
clean the nozzle for the black and it then after 4 cleans ,went well so thanks richard
Customer: replied 2 years ago.
regarding tip I thought I paid £20 ?
you did pay that, the Tip is extra, like a bonus, and of course Optional, you do not have to leave a tip
Customer: replied 2 years ago.
ok not so much money richard as a pensionar
it is no problem at all!