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Richard, Engineer
Category: Electronics
Satisfied Customers: 44600
Experience:  Electronics Engineer
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Bought a tonbux kodie xbmc streamer smart tv box whenever i

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bought a tonbux kodie xbmc streamer smart tv box whenever i play a video after about ten minutes picture freezes
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Does this occur on all Videos or just on in particular?
Please let me know.
Customer: replied 2 years ago.
yes all videos
I want you to do a factory reset of the unit please to reinstall the firmware as this is the most common cause.
To do this, go to Settings, Backup and Restore.
Then choose Factory Reset.
Let this complete, then setup the unit again like when you first received it and tell me if it still freezes please.
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