How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid, Technician
Category: Electronics
Satisfied Customers: 12671
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
Type Your Electronics Question Here...
Shahid is online now

We have lost volume control

This answer was rated:

We have lost volume control
Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Customer: replied 2 years ago.
Nothing else attached to TV.
OK, so TV gets channel signals through antenna, correct?
Customer: replied 2 years ago.
An indoor aerial, yes
OK, have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check sound?Please reply back with the result.
Customer: replied 2 years ago.
I did as you said and no difference; the indicator on the screen which comes up says the volume is at max when I try to adjust to low volume nothing happens
Sorry to know that, it seems hardware problem as sound processor chip failure mounted on main board and main board will be replaced in TV to resolve the problem. Please click following link to view main board image and price info..'m sorry it doesn't look like any wrong setting or reset issue and need to replace defective board in TV to get it working again. I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
Shahid and other Electronics Specialists are ready to help you