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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 10274
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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How to fix sound on PS 4?

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How to fix sound on PS 4?
Try a different HDMI port on your tv. Some models of tv's only have one HDMI port that carries audio. If that does not work let me know the brand/model of your tv and also if this issue just began.
Customer: replied 2 years ago.
I am using computer , not TV and sound still not working on my ps4
Customer: replied 2 years ago.
Please help me
okay, how do you have the ps4 connected to the pc?
Customer: replied 2 years ago.
With HDMI cable
Okay, thank you. What is the brand\model of your monitor?
Customer: replied 2 years ago.
Okay, does the Philip monitor have built in speakers?
Customer: replied 2 years ago.
I think it with speakers, I also have headphones
Your computer monitor may be able to play PS4 audio through its built-in speakers by just using the HDMI cable, but it’s not always possible with some monitor brands. In any case, audio is a little more complicated than video when connecting your PS4 to a computer monitor, because the PS4 only supports digital/optical audio out. However, there are a few ways to handle the situation, most of which require a converter box to convert the digital/optical audio to a connection that you can plug into regular speakers.If your monitor doesn’t have built-in speakers, you’ll need an external audio source of some kind, whether it’s just a regular pair of computer speakers or even a stereo system that you can use. You’ll be plugging your PS4’s audio directly into these speakers.However, seeing as how there are multiple ways to connect audio to your speakers based on what kind of speakers you have, we’ll run down some common situations and what type of tools you’ll need for each.If your speakers connect using a 3.5mm headphone jack, then you’ll need a few items: a digital optical TOSLINK audio cable, a digital optical-to-RCA converter, and an RCA-to-3.5mm adapter cable. Once you have these, plug one end of the TOSLINK cable into the optical audio port on your PS4 and the other end into the converter. Next, plug the RCA adapter cable’s red and white ends into the converter, and then plug the 3.5mm male connector into your speakers.
Customer: replied 2 years ago.
Tell me please will I have sound on PS 4 with computer Philips model Brilliance 190B just using headphones or not, as I don't have all that converters and cables and will it be working if I will buy new computer. Thank you very much.
Yes, that model should work. Try disconnecting the monitor from your computer and have only the ps4 connected to the monitor, then try the audio from the PS4 please.
Customer: replied 2 years ago.
It's still not working
okay, the monitor must not be compatible with the Ps4 audio. The only option will be to use the external audio out on the PS4 with an adapter f your headphones.or if you have or get a soundbar that has optical audio it will work great.
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Customer: replied 2 years ago.
I bought new TV and solved my problem. Thank you so much for your help!