How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid, Technician
Category: Electronics
Satisfied Customers: 12422
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
Type Your Electronics Question Here...
Shahid is online now

I had a new television a Samsung 32in model number UE32J5100AKXXU

This answer was rated:

I had a new television a Samsung 32in model number UE32J5100AKXXU and I wanted it to fit on a Samsung Blu/ray disc player BD/J4500 and I cant get the disc player to work. can you tell me where I going wrong
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. It seems video output resolution issue of bluray player, please eject disc from player, if any, and press and hold PLAY button on bluray player (not on its remote) for 6 seconds to restore the default settings in player. Now select correct video input source in TV and bluray player logo screen/ setup screen should appear.If problem still persist then try another HDMI cable as existing cable could be defective and cause of problem.Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.Thanks.
Shahid and other Electronics Specialists are ready to help you
Do you need any further assistance with it?
Customer: replied 2 years ago.
Thank you for the time it took but it was the wrong plugs in the wrong port holes