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Richard, Engineer
Category: Electronics
Satisfied Customers: 43402
Experience:  Electronics Engineer
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We have a new television, Samsung, Model no.UE40J63AKXXU,

Customer Question

HI, we have a new television, Samsung, Model no.UE40J63AKXXU, serial No. 07CS35EG700537T. We have attempted to play a film from our HUDL2 using a micro HDMI-HDMI.The film loads up, initializes etc and will play a trailer but the screen goes blank and wont play the film. Can you explain please, are the TV and HUDL2 not compatable or do I need something to make it work properly?
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please