How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 43209
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

We have a 40" Poloroid 1080 p hdmix2 and it has stopped functioning

Customer Question

we have a 40" Poloroid 1080 p hdmix2 and it has stopped functioning as when the blue stop light on turning on goes off but instesd of getting reception the blue light goes toa dim blue colour ???have tried all connections and constant turning on and off but no connection !!!
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Customer: replied 2 years ago.
Hi have done as instructed BUT the same result as before the blue active light on power on goes to a pale blue color
Expert:  Richard replied 2 years ago.
It is the internal mainboard or powerboard that has faulted. It tries to initialize and then dims when it fails.
It can be residue power but we have now ruled this out
I am really sorry about this and you are going to have to return the TV to have a diagnostics performed and the faulting component replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.
hi Richrd if ok with you my resdent computer geek and close friend called M att will be here tomorrow this time so will get him to call you on my behalf could you email yor contact details inc telephone no it will be helpful
rgards DENIS
Expert:  Richard replied 2 years ago.
I do not do phone calls or private emails, but he is not going to be able to test this, it would need to be done by a TV repair company that can source the replacement parts, not a computer geek...