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Shahid, Technician
Category: Electronics
Satisfied Customers: 12447
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Shahid, we have a Samsung TV model UE42F5000. Recently during

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Hi Shahid, we have a Samsung TV model UE42F5000. Recently during PS4 gameplay the screen went dark. The unit still relays sound, but the picture can only be seen as a feint image on an otherwise dark screen with the house lights off. I have the software reference number and serial number if these would help. We've been told the unit is irreparable. Any advice would be greatly appreciated.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. TV symptoms indicate backlight system failure and this kind of problem occurs due to failure of backlight LEDs inside display panel (screen), unfortunately entire screen will need to be replaced which would cost around new TV price of same size that is why local TV repairman told you it is irreparable and you would be better off with a new TV.I wish I had better news about TV issue, I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.Regards,Shahid.
Hi, did you get above reply?Thanks.
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