How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eng. Andres Your Own Question
Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
Type Your Electronics Question Here...
Eng. Andres is online now

Just bought a sonic vns series focus. We have installed

Customer Question

Hi just bought a sonic vns series for my focus. We have installed it but going through the menu on touch screen calibration, it says to go through the + and then press ok. We are not getting anything that says ok and the manual doesn't show ok. We cannot get rid of the screen.
Submitted: 2 years ago.
Category: Electronics
Expert:  nathan_mills replied 2 years ago.
Hi. Welcome to justanswer.You need to press that "+" sign. And then it will move at four different positions on the screen. Press each "+" that appears. Once the calibration is done, you will get OK on the screen. YOu can also watch this video for reference. CLICK HERE
Customer: replied 2 years ago.
Didn't get an OK on screen. Actually removed radio and reinstalled and the screen had gone. But we tried for over half an hour before contacting you to find the Ok. But thanks.
Expert:  nathan_mills replied 2 years ago.
Is your problem resolved? You are done with screen calibration or not?
Customer: replied 2 years ago.
We did it but still didn't get an OK, had to remove stereo and reconnect it again. Not going to try again
Expert:  nathan_mills replied 2 years ago.
Okay. Its your call. Would you like to rate the chat to end the conversation ?
Customer: replied 2 years ago.
So problem not resolved
Expert:  nathan_mills replied 2 years ago.
Can you tell me where were you getting stuck? When you pressed the "+" sign, the screen is getting stuck?
Customer: replied 2 years ago.
Not really, had to pay for something that has not helped
Expert:  nathan_mills replied 2 years ago.
Is the touch response of the screen working fine?
Expert:  nathan_mills replied 2 years ago.
Please reply so that I can provide further assistance.