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Richard, Engineer
Category: Electronics
Satisfied Customers: 43400
Experience:  Electronics Engineer
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Fromam Mr.J.********** **********

Customer Question

Fromam Mr.********** Tel. ********** Em **********
I have a Panasonic Smart TV TX-L39E6B 39" FVHD LED From ***** *****.
Having problems with its wifi system now.
Always worked nicely but problems arose recently
When I press the APPS on my remote
the WIFI Roundel comes on and nothing else happens. This situation is intermittent.
My wifi box is working 0n my computer which I am using for this message
It seems as if a defect has developed. It also drops off the Wifi password ***** of the time.
The push button procedure on the Wifi does not produce any progress.
Can you help please? I am here all the time and going crazy!
Talktalk have tested and confirmed that my telephone line and wifi are in good order.
an early answer would be appreciated
Joe **********
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Hi there and welcome JoeCan you remove the power to your wifi router and your TV (so disconnect it from the power cable)Then wait 5 minutesConnect the power to the wifi router and wait 5 minutesThen connect the power to the TV, turn it on and tell me if it now functions correctly.Let me know the results please.
Customer: replied 2 years ago.
Carried out your instructions- the situation has not changed - the roundels keep turning and nothing happens!
Expert:  Richard replied 2 years ago.
ThanksWhat is the make and model of your wifi router?